Pink Papaya Return & Exchange Policy

We want you to love your Pink Papaya products! If you are not completely satisfied, you can return for a replacement or full refund within 60 days of the original ship date (excluding shipping charges). A signed and fully completed Return form must accompany all product returns. Promotional products and gift items may not be available for replacement, and may, at Pink Papaya’s discretion be exchanged for a different item of equal value.

Host Credit will only be exchanged for a product of equal or lesser value. Host Reward item(s) may not be exchanged or refunded. Shipping and handling charges are non-refundable.

Please see the chart below to determine your options.

If you are a Customer and would like to return or replace an item, please contact your Pink Papaya Consultant. If you don’t know your Consultant, or have been unable to contact them, please contact Customer Care at 866.746.5444 or email us at If you’re one of our Pink Papaya Consultants, you can easily process a return for a Customer by logging in to your Virtual Office and completing the Return form under the downloads tab.

As a Consultant, it is your responsibility to review (or ensure your Customer reviews) all orders immediately upon receipt to confirm accuracy.

We’ve created a simple chart for you to refer to should product need to be returned:

ReasonResolutionClaim Must Be Submitted
Item received different than what was ordered. Replacement with correct item Within 60 days of Original Ship Date
Item missing from order shipment Replacement with original item Within 60 days of Original Ship Date
Item arrived damaged Replacement with same item Within 60 days of Original Ship Date
Item is defective Replacement with same item Within 60 days of Original Ship Date
Unhappy with product Refund or exchange for different item Within 60 days of Original Ship Date
Incorrect item ordered – Consultant/Customer error Item returned & Consultant/Customer pays for replacement shipping Within 60 days of Original Ship Date


Q: I purchased a collection, and only need/want to return one of the items. Is this OK?
A: A collection is just that – a collection! One product from a collection is not returnable, however, the entire collection can be returned for a new collection*.

Q: If I need to return an item, will my Hostess reward and other earned items be affected?
A: No, if you need to return an item, we will replace it with product at equal or lesser value.

Q: Can earned Hostess product be returned or exchanged?
A: Earned Hostess product is considered promotional or special, and does not qualify for returns.

Q: Who pays for shipping on returns?

  1. If item is damaged, defective or if we (Pink Papaya) shipped the incorrect product, we will email a "return label" for shipment or at our discretion issue an immediate exchange.
  2. If incorrect item is shipped due to Consultant/Customer order entry error – Consultant/Customer is responsible for the cost of returning product and reshipping of correct item.
  3. If Consultant/Customer is not satisfied with the item.  We ask for product to be returned and we will process the exchange/refund according to return form details.

Q: What if I need to make multiple exchanges from my original order? For example – I ordered a shadow, but don’t like it. So I exchanged it for a lipstick. I don’t like the lipstick and decide to exchange it for body butter. Can I continue to make exchanges from the original product (the shadow)?
A: There is a limit to how many times an exchange can be made from the original order. We will make exchanges up to three times from the original order (within 60 days of original order.)

*Claims and procedures apply